Available eLearning Courses
Available eLearning Courses
From IT skills to sector-specific courses, you can learn from the comfort of your home or office with our on-demand e-learning courses.
We have a range of courses suitable for all. Click on the links below to see more details on each course category.
- Behavioural Standards
- Business Skills
- Finance and Accounting
- Health and Safety
- IT Skills
- Leadership and Governance
- Sales and Customer Service
- Sector Specific Courses
Behavioural Standards
Our courses on Behavioural Standards are designed for employees and managers to understand expectations in the workplace. From ethics to energy, these courses help set the standards within your workplace.
| Course title | Summary | Length | Cost (£) |
|---|---|---|---|
| Workplace Wellbeing | This course provides practical ways to ensure your wellbeing in the workplace even if you’re feeling besieged right now. We give you the tools to build your resilience and deal with conflicting situations more easily when they come up in future. You will look at stress relief techniques, how to deal with culture, how to manage change and unpredictability, adaptability, soft skills, problem solving and much more. On completion of the course, you will automatically get a certificate, containing your name, CPD hours, the date and learning objectives. | 1 hour 15 mins | 25 |
| Workplace Diversity | This induction course is designed to teach you about diversity in the workplace and the proper procedures needed to create a healthy workplace environment. | 30 mins | 6 |
| Workplace Discrimination, Harassment Bullying for Employees | This dynamic, engaging and comprehensive program lets employees and contractors understand the principles of equal employment opportunity legislation and anti bullying guidelines and their application in the workplace. Drawing on iHR Australia’s experience as one of Australia’s leading workplace investigations companies, this program has a strong focus on the role each team member has in the prevention and reporting of incidents in their workplace. | 45 mins | 25 |
| Workplace Discrimination, Harassment and Bullying | This induction course is designed to teach all staff about the negative impacts of unlawful discrimination, harassment, sexual harassment and bullying in the workplace. It covers relevant legislation and incident reporting procedures, as well as recommendations on how to prevent these behaviours and create a fair and safe workplace. | 30 mins | 6 |
| Working with Mental Ill-Health | This program is designed to assist workers who may suffer from a mental ill health condition or those who work with a person suffering mental ill health. Key factors such as disclosure, reporting, identifying and discussing indicative behaviours are key elements to this extremely important program. This program has been designed by iHRAustralia’s consulting psychologist. | 30 mins | 25 |
| Sustainable Energy Practices | This induction course is designed to teach you the different renewable energy sources and methods for ensuring sustainable energy practices. | 30 mins | 6 |
| Stress & Resilience Pathway Training | If you are finding yourself experiencing any level of stress or anxiety, you can benefit from this video-led course which provides tips and techniques for managing stress and building resilience. You will also learn how to deal with people who are themselves emotionally charged and discover some easy-to-apply techniques that can be useful in work, family and social settings. | 1 hour | 25 |
| Social Media in the Workplace | This induction course is designed to teach you about the best practices for social media use in the workplace. | 30 mins | 6 |
| Remote Working | This induction course is designed to teach you about the suitability and procedures required to minimise risks and create a safe and productive remote workforce. | 30 mins | 6 |
| Privacy | This induction course provides best practice tips and methods for collecting, handling and protecting employee information. It also provides ways individuals can protect their privacy and how they can make an official complaint if their privacy is breached. | 30 mins | 6 |
| Mental Wellbeing and Mindfulness | This course covers ‘Mental Wellbeing’ and explains why it is important. Advice is given on how to follow the 5 steps to mental well being and how to practice ‘Mindfulness’. | 25 mins | 25 |
| Ethics and Governance | This induction course emphasises the importance and benefits of ethical business practices and good governance, contrasted with the consequences of unethical and poor governance. The information is then illustrated and reinforced through real-world case studies. | 30 mins | 6 |
| Equal Opportunity | This induction course is designed to teach you about risks to equal opportunity and the policies and procedures required by law to eliminate them. | 30 mins | 6 |
| Depression and Low Mood | We’ve all felt low at some point. The stresses of modern life can do that to the best of us. But depression is a different beast altogether. If you have suffered or do suffer from depression, then you’ll understand how hard it is to seek help. You see, that’s one of the ironies of this horrific mental illness. It ‘fogs up’ your brain and clouds your vision so that you don’t see the help available or the point in accepting that help. That’s where this course comes in. Understanding depression is the first step to recovering from it. Whether it’s you that’s suffering, or you suspect that your friend or relative is, this course is an aid to diagnosis, treatment and recovery. We’re not claiming it will cure you. But it’s going to help you on your way down that road. It’s not a sprint, it’s a marathon, and we’ll be at the side of the road passing you water as you go. | 20 mins | 25 |
| Code of Conduct and Professional Standards | This induction course is designed to provide you with some of the standards and rules of behaviour that all staff should adhere to in the workplace, while also giving you the knowledge to design your own unique code of conduct. | 30 mins | 6 |
| Anxiety | Anxiety. It’s one of those mental disorders that all of us suffer from at some point in our lives. Some may have relatively mild symptoms. But some people can suffer severely. Whichever end of the scale you fall on, you’ll want to try and calm or control that anxiety, even if you can’t remove it completely. This course will help with that. Crippling anxiety can be a huge barrier in both your personal life and career. We’re here to provide you with the tools to remove that barrier. | 20 mins | 25 |
Business Skills
Business Skills cover everything you may need to know about running your organisation; these courses focus on increasing and developing employees’ effectiveness and skills in their roles.
See below for courses on business skills:
| Course title | Summary | Length | Cost (£) |
|---|---|---|---|
| Accounting Skills for the Non-Finance | This course will give you a greater understanding of key financial and accounting terminology; it will demonstrate, through scenarios, how to complete balance sheets and other accounting paperwork, and demonstrate how budgeting is managed and allocated. | 1 hour | 25 |
| Business Innovation and Growth | This e-learning course teaches the learner the various aspects of Business Innovation and Growth. At the end of the e-learning you should have a good understanding of Innovation models, the risks of business innovation and the advantages of adopting innovation. | 2 hours | 25 |
| Business Maths | The business world is founded on numbers and math. Mathematical mindfulness can help eliminate costly errors, drive profit and generally lead to greater confidence and better decisions. It’s therefore vital for business people to be comfortable with the most important and frequently-occurring features of the discipline. We can help you with that. The course covers practical mathematics to support business productivity from basic numeracy through to the maths that enables sound financial management, estimation, forecasting and decision making. Using guided examples, videos and constant application to realistic scenarios, our course carefully teaches you the skills required to transform math from a hazard to be feared into a weapon to be utilized. | 5 hours | 40 |
| Cyber Security | This induction course is designed to teach you about the need for cyber security and measures to take to ensure the business is kept safe. | 30 mins | 6 |
| Data Science | Modern businesses are always looking for ways to improve their strategies. “Which webpage attracts more readers?”, “Does the new store layout affect sales?” or “What can we do to improve customer satisfaction?” are just a few examples of questions that sit behind decision making in companies. To answer these questions we need a mix of analytical skills (to manipulate data), business acumen (to apply findings to real-world situations) and statistics (to separate what’s essential from what’s not). This is the skillset of the ‘data scientist’, a new job role that has emerged to meet the increased demands and opportunities of the profusion of data generated by the web and modern technology. This course wrests data science back from the data scientist – it teaches the key elements of data science to allow business generalists to solve real business problems themselves. It also provides an accelerated way for those interested in a career in data science. | 4 hours | 40 |
| Effective Report Writing | This induction course is designed to provide a broad and adaptable guide to writing effective reports. It examines the characteristics of good reports and explains the key factors to consider when developing a report. | 30 mins | 6 |
| Equality, Diversity and Inclusion (Video Course) | We’ve created a brand new take on Diversity training. It’s 90% film-driven and contains a suite of engaging, amusing and thought-provoking video scenarios. This 20-minute course could act as a refresher in the subject or a catalyst for classroom discussion. And as it can be viewed on any device, it’s perfect for offline learning at the office, at home or even the daily commute. | 20 mins | 25 |
| Government Writing | This induction course is designed to teach you about the writing process, writing considerations and how to produce specific government documents. | 30 mins | 6 |
| Interviewing Skills | Attending an interview is always nerve-wracking, even if you’re confident you have the skills to do the work. Just because you know you can do the job and would be a great fit at the company, doesn’t mean the interviewer will think the same. This course will help you create that alignment, by helping improve your confidence, develop your communication skills and enable you to focus on presenting your best self during the interview process. | 1 hour | 25 |
| Mistake Proofing – Protect your Processes from Simple Errors | Known as Poka Yoke in Japanese, mistake proofing is a valuable technique to reduce the risk of simple mistakes and even avoid them altogether, preventing a potentially expensive error. Our Mistake Proofing Training course will teach you the skills needed to introduce this system to your organisation. You will learn to identify opportunities for mistake proofing and significantly reduce possible risks. The course will guide you through the benefits of mistake proofing and the high risk of not doing so. | 45 mins | 50 |
| Negotiation Skills – Gain the Skills to Become an Effective Negotiator | This course has been designed by experienced Business Improvement experts and covers all the major aspects of negotiation skills. As well as gaining confidence in using different negotiation styles, the Negotiation Skills course will teach you the best ways to reach satisfactory agreements plus methods on dealing with difficult or unjust tactics. You will learn what it takes to become a good negotiator and how this skill can help you in both a professional and personal setting. On completion of this five-hour interactive eLearning course, you will have improved your ability to negotiate to a very high level. You will have the confidence to achieve constructive discussions and maintain positive relationships while also saving time and money and adding value to your employer. | 1 hour 40 mins | 25 |
| Process Mapping – Learn a Number of Methods to Map Processes | This Lean Process Mapping course will demonstrate how being able to visualise a current process can reveal problems and waste. Through illustration, simplified processes can then be adopted resulting in improved overall performance. Business Process Mapping clarifies complex systems and chains of communication, quickly identifying problems in the workplace and consequently speeding up recovery time. This course includes theory, practical examples and exercises. | 4 hours | 150 |
| Procurement for Government Employees | This induction course is designed to teach you about how to procure goods and services for the government and the laws and policies that apply. | 30 mins | 6 |
| Time Management – Pathway Training | Whether you are looking for increased productivity or just want to feel more in control of your time, this video-led course will help you tips and techniques for increased time management and efficiency. The course introduces time management tools and techniques that allow you to manage your time more effectively and feel more in control. The training enables you to identify areas of your job where time could be better utilised and the actions necessary to alleviate problems identified. | 1 hour | 25 |
| Visual Management – Streamline your Processes and Transform your Workplace | Visual Management is a simple but highly effective way of establishing standards, in the form of visual aids, that will increase efficiency and create a united workforce. On this course, you will learn how to introduce basic but transformative changes that make it almost impossible for mistakes to occur. The course comes with 5 CPD points and lifetime support. On completion, you will understand how to identify the key benefits of this technique to your business. You will have also gained the skills to identify the various levels of the technique and to implement it successfully. | 40 mins | 25 |
| Yellow Belt – An Introduction to the Tools, Methods and Theory of Lean Six Sigma | This Lean Six Sigma Yellow Belt course introduces you to the Lean Six Sigma Business Improvement method and is an overview of what it is and why it is used. Yellow Belts do not run improvement projects but instead work with colleagues to solve business problems. The course will help you understand how Business Improvement results in increased efficiency, lower costs, improved quality and greater customer and employee satisfaction. It introduces the DMAIC structure Define, Measure, Analyse, Improve, Control and explores the roles, responsibilities and skills needed for each phase, including methods to reduce variation and the 7 Wastes principle. | 10 hours | 200 |
Finance and Accounting
We offer a selection of courses that focus on the smooth and efficient running of your accounts and finance teams, as well as providing fundamental expertise to employees growing into finance and accounting roles.
See below for courses on finance and accounting:
| Course title | Summary | Length | Cost (£) |
|---|---|---|---|
| Finance for Non-Finance Professionals | This course is aimed at those with a limited understanding of financial techniques and vocabulary. It will give you The invaluable skills required to best use resources, and achieve both greater financial success and the wider Objectives of the business. Whether managing a team, department or division in a small or large organisation, a fluent understanding of Fundamental financial theory is vital for the success of your business. | 5 hours | 40 |
| Top Ten Tips Excel for Accountants (Basic) | The Excel for Accountants (Basic) course is a short course consisting of 10 video-led modules. The course is primarily aimed at accountants, bookkeepers and accounting professionals and aims to provide learners with a solid foundation with which to build further skills. Excel is an incredibly powerful tool for accountants, and it is a key skill that any accountant or accountancy professional should become familiar with. For financial insight and analysis, crunching numbers and compiling non-numerical data, Excel continues to be the tool of choice throughout the accounting and finance field. Learning to improve at Excel is a great accounting career move. With a large amount of functionality it’s easy to get overwhelmed, particularly when you are just starting out. Master the basics of Excel and build a solid foundation in which to build further skills. | 8 hours | 40 |
| Top Ten Tips: Excel for Accountants (Intermediate) | The Excel for Accountants (Intermediate) course is a short course consisting of 10 video-led modules. The course is primarily aimed at accounting professionals. It aims to teach ten important topics that will assist finance staff with daily Excel tasks. Excel is an incredibly powerful tool for accountants, and it is a key skill that any accountant or accountancy professional should try to become familiar with. For financial insight and analysis, crunching numbers and compiling non-numerical data, Excel continues to be the tool of choice throughout the accounting and finance field. Improving your Excel skills is a great accounting career move. With a large range of functionality it’s easy to get overwhelmed, particularly when you are just starting out. Master the basics of Excel and build a solid foundation in which to build further skills. | 8 hours | 40 |
| Understanding Profit, Cash Flow and the Balance Sheet | The delegate will learn about why a business needs a healthy cash flow and how the balance sheet is interpreted. | 30 mins | 25 |
Health and Safety
Our Health and Safety courses offer a broad range of knowledge; ranging from Food Safety courses, to mandatory training courses such as Manual Handling and Office Ergonomics.
See below for courses on health and safety:
| Course title | Summary | Length | Cost (£) |
|---|---|---|---|
| Asbestos Awareness | Asbestos is a potentially hazardous material that can be harmful to those working near it when it breaks down. This course provides essential information for those who may come into contact with asbestos | 30 mins | 6 |
| Emergency Response and Incident Management | This induction course is designed to provide managers and risk officers with a comprehensive best practice guide to effective incident response and management. It contains the range of possible incidents it may apply to, staff responsibilities and the six-step process to use when incidents occur. | 30 mins | 6 |
| Fire Safety and Evacuation | This training course will provide employees with the proper tools to prevent fires and properly respond to a fire, should one occur. | 30 mins | 6 |
| Fire Warden Safety | Everyone should know what to do in the event of a fire. Most don’t, which leads to panic, disruption and even death. You can reduce the risk to you, your colleagues and everyone else by learning to recognise and reduce potential fire hazards in your workplace. | 20 mins | 25 |
| First Aid Awareness | Everyone at the workplace has first aid responsibilities. This course provides an overview of awareness of First Aid, but does not replace accredited classroom-based First Aid training | 30 mins | 6 |
| Food Safety Level 1 | The Level 1 Food Hygiene course is a great way to introduce beginners to food safety. This may include cooking at home, work experience in a food environment or self-development for those who have an interest in food handling. This course may be used as an introduction to the subject for children and people with an interest in preparing food safely for a family. It is ideal for use in schools, in addition to a regular curriculum, and for students prior to taking work experience in a food environment. Upon completion of this course, learners will be able to understand how to keep clean and hygienic, how to keep their work area clean, how food becomes contaminated and the steps in preventing contamination. | 45 mins | 15 |
| Food Safety Level 2 (Catering) | This Local Authority Approved Food Hygiene/Safety Level 2 course is ideal for anybody working with food or drink in the catering sector. The course is also designed for anybody wanting to work in the catering sector. The course covers all aspects of controlling food safety hazards, food storage, controlling temperatures, food preparation, personal hygiene and premises cleaning. | 2 hours | 15 |
| Food Safety Level 2 (Manufacturing) | This Local Authority Approved Food Hygiene Level 2 course is ideal for anybody working with food or drink in the manufacturing sector. The course is also designed for anybody wanting to work in the food and drink manufacturing sector. The course covers all aspects with regards to controlling food safety hazards, food storage, controlling temperatures, food preparation, personal hygiene and premises cleaning. | 2 hours | 15 |
| Food Safety Level 2 (Retail) | This Local Authority Approved Food Hygiene Level 2 course is ideal for anybody working with food or drink in the retail sector. The course is also designed for anybody wanting to work in the Food Retail sector. The course covers all aspects with regards to controlling food safety hazards, food storage, controlling temperatures, food preparation, personal hygiene and premises cleaning. | 2 hours | 15 |
| Food Safety Level 3 (Catering) | Our course leads to a recognised and approved Level 3 qualification This Local Authority Approved Food Hygiene Level 3 course is essential for anybody wanting to advance their career in the catering and hospitality sectors. The course is also ideal for people running their own business and wanting to operate legally and safely. | ||
| Food Safety Level 3 (Manufacturing) | This Local Authority Approved Food Hygiene Level 3 course is essential for any manager or supervisor in a manufacturing business. This course is also essential for any Business Owner in the Food and Drink manufacturing sector. All managers have an important role to play in promoting food safety legislation in the workplace, encouraging other staff members to follow good food hygiene practices and contributing towards the business’ food safety management system. By law, food handlers of all levels must be appropriately trained, and this Level 3 course aims to help managers and supervisors understand their vital day-to-day responsibilities. | 16 hours | 75 |
| Food Safety Level 3 (Retail) | This Local Authority Approved Food Hygiene Level 3 course is essential for any manager or supervisor in a food retail establishment. All managers have an important role to play in promoting food safety in the workplace, encouraging other staff members to follow good food hygiene practices and contributing towards the business’ food safety management system. | 16 hours | 75 |
| Health and Safety Level 1 | This course is, quite simply, for everybody. Even people who have been in a work environment for a period of time require refresher training on key H&S issues. The course is also suited to new workers who are required to take health and safety induction training at the start of their employment | 1 hour | 15 |
| Health and Safety Level 2 | This RoSPA Approved Health and Safety Level 2 course is ideal for all employees, not just H&S specialists, as it helps learners develop a greater understanding of health and safety issues and the role that everyone plays in maintaining a safe working environment. | 4 Hours | 25 |
| Health and Safety Level 3 | This online RoSPA Approved Health and Safety Level 3 course will provide you with a thorough understanding of Health and Safety. This is a major qualification for any person including those wishing to make Health and Safety their chosen career. | 10 hours | 60 |
| Manual Handling | This induction course is designed to teach workers about the different types of manual handling, common manual handling risks and safe lifting techniques. It also covers typical manual handling injuries and tips on how to manage these risks and hazards. | 30 mins | 6 |
| Occupational Health and Safety (OHS) | Every employee has an occupational health and safety duty to themself and to others. This course provides an overview of these responsibilities and managing risk | 30 mins | 6 |
| Occupational Noise | This induction course is designed to teach you about relevant responsibilities and the requirements for preventing occupational noise induced injuries in the workplace. | 30 mins | 6 |
| Office Ergonomics | This induction course is designed to educate all staff about safe office work practices and the benefits of good office ergonomics. It also looks at methods to reduce the impact of common hazards, such as musculoskeletal disorders. | 30 mins | 6 |
| Office Safety | This induction course is designed to inform staff and managers about the risks and hazards involved with office work. Sedentary work risks, electrical hazards, trips and falls are common hazards that can, and must, be prevented. | 30 mins | 6 |
| Operating a Forklift Safely | This induction course is designed to teach forklift operators how to carry out their work safely and effectively. It include a breakdown of the risks and hazards associated with this type of work, manager and operator responsibilities, training requirements and effective ways to manage forklift risks. | 30 mins | 6 |
| Slips Trips and Falls | This Slips, Trips and Falls course shows how to control the risks in your workplace and how to protect and comply with Health and Safety requirements. | 30 mins | 6 |
| Sustainable Energy Practices | This induction course is designed to teach you the different renewable energy sources and methods for ensuring sustainable energy practices. | 30 mins | 6 |
| Transport and Logistics | This induction course is designed to teach workers and managers about safety risks and their legal responsibilities. | 30 mins | 6 |
IT Skills
As more and more workplaces embrace more and more advanced technology, IT competence becomes ever more important. Our range of IT skills courses ensure employees at all levels can make the best use of technology.
See below for courses on IT skills:
| Course title | Summary | Length | Cost (£) |
|---|---|---|---|
| Mastering Data Analysis | Excel is the world’s most popular spreadsheet program, and these videos show how you can master data analysis while working in this popular program. | 1 hour | 15 |
| MS Excel 2016: Advanced | The course MS Excel 2016: Advanced is focused mainly on the creation of charts and automation of the work in the program by using macros. Besides these main topics, you will also examine the insertion of various graphical elements into worksheets, such as shapes or SmartArt graphics. You will learn to prepare a table or the entire worksheet before printing and you will familiarise yourself with the options of protecting and sharing the workbook content. You will further familiarise yourself with the usage of macros, including their creation and editing and you will also examine the options of macro security. | 14 hours 30 mins | 15 |
| MS Excel 2016: Intermediate | In the course MS Excel 2016: Intermediate, the presented interactive lessons focus mainly on performing various calculations. You will broaden your basic knowledge by the application of logical and text functions. You will get acquainted with the principles of referencing to the values in other cells. You will learn to fill cells with series of data. You will familiarise yourself with the advanced options of sorting and filtering data or searching for specific values in extensive tables. You will also examine how to split longer text entries in tables into individual data placed into several columns. | 17 hours 30 mins | 15 |
| MS Excel 2016: Introduction | In the course MS Excel 2016: Introduction, you will familiarise yourself with the Excel 2016 environment and its documents and you will learn to control them. You will learn in each lesson to create tables step by step. You will find out how to enter values correctly into the cells and how to set the cell formatting, including conditional formatting. You will learn to manipulate each cell and cell range, you will learn to work with worksheets and entire files. You will create a chart and learn to create calculations by basic arithmetic formulas. | 17 hours | 15 |
| MS Outlook 2016: Advanced | In the course MS Outlook 2016: Advanced, you will learn to organise your appointments by using the Calendar and assign tasks to your colleagues with the subsequent follow-up of their fulfilment. You will try out importing and exporting your Outlook data and sharing the information with other Outlook users. You will also get acquainted with data files and the creation of custom forms for the individual Outlook items. | 8 hours | 15 |
| MS Outlook 2016: Intermediate | In the course MS Outlook 2016: Intermadiate, you will learn to use the Calendar folder to plan different appointments, the Tasks folder to monitor all your duties and the Notes folder to write down any ideas that come to your mind. In the Journal folder, you will record the details about various actions. You will also learn to manage your contacts and send message to them. You will work with address books and you will learn to print the individual items from the entire mail client. | 8 hours 30 mins | 15 |
| MS Outlook 2016: Introduction | In the initial course dedicated to Microsoft Outlook, you will familiarise yourself with the program interface and learn to send, receive, print and organise messages in it. You will also learn to work with message attachments, to create an automatic reply and to set rules for automatic processing of received or sent messages. You will send a message with a questionnaire to fill in. You will also get acquainted with a whole range of other tools, which will make your work with e-mails easier and more pleasant. | 12 hours 30 mins | 15 |
| MS PowerPoint 2016: Advanced | In the course MS PowerPoint 2016: Advanced, you will learn to perform the last adjustments in a presentation before presenting it to an audience. You will learn to set the slides transition and assign animation effects to the different objects on slides. You will adjust the animation settings and set the slide show timing. You will also set the properties of the presented slide show and add speaker notes to the presentation. You will try the options of delivering the presentation included in the new Presenter view. You will create your custom template and will learn to print a presentation and save it in different file formats. | 8 hours 30 mins | 15 |
| MS PowerPoint 2016: Intermediate | In the course MS PowerPoint 2016: Intermediate, you will learn to insert additional objects into the slides of presentations, namely tables, charts, SmartArt graphics, sound and video, and to further edit them. You will learn to organise slides, split them into sections and move them even between presentations. You will examine the presentation themes in details, customising the properties of the previously selected one. You will learn to add a footer to the slides and customise the slide master. You will also compare two presentations and will take a look at the work with comments. | 10 hours 30 mins | 15 |
| MS PowerPoint 2016: Introduction | n the course MS PowerPoint 2016: Introduction, you will familiarise yourself with the user interface of the PowerPoint 2016 program where you will try various views of presentations. You will learn to enter text into presentations and insert graphical elements into them, including pictures, shapes, clip art, symbols or even equations. You will try to edit all the inserted objects and move them within or between slides. In case of text, you will apply the WordArt formatting. When inserting new slides into a presentation, you will learn to select a suitable layout of the predefined text placeholders. You will also try to change the selected layout as well as to restore the original one. | 9 hours 30 mins | 15 |
| MS Word 2016: Advanced | The course MS Word 2016: Advanced focuses on the tools used mainly for editing longer documents or for automating the work in the program. You will learn to split documents into sections, especially in order to insert various headers and footers into different pages. You will also insert a title page and set a watermark. You will learn to create a table of contents based on the document headings, to number inserted pictures and other objects and to create also their automatic list. You will further learn to use fields, hyperlinks and cross-references, footnotes and endnotes. You will also familiarise yourself with the tools used when multiple users work with the same document, such as making notes, tracking performed changes or creating subdocuments. | 13 hours | 15 |
| MS Word 2016: Intermediate | In the course MS Word 2016: Intermediate, you will learn to adjust the program environment to your specific needs. You will try effective formatting of text by using styles. You will apply the templates offered by the program to create well designed documents. You will examine the creation and editing of tables in order to better arrange the data of a list of records. You will learn to insert various graphical objects to documents, including pictures, charts, SmartArt graphics and shapes and you will try out their further editing directly in Word. | 12 hours 30 mins | 15 |
| MS Word 2016: Introduction | In the course MS Word 2016: Introduction, you will familiarise yourself with the program interface and the navigation in it. You will learn how to enter basic text properly and how to check spelling and grammar in it. You will examine the options of formatting text and the whole paragraphs. You will get to know the basic settings before printing a document, including page setup and inserting headers and footers into the document pages. | 11 hours 30 mins | 15 |
| Power BI Advanced | Power BI is Microsofts business analytics platform. It’s designed from the ground up to take mass sets of data and organize, analyze, and visualize it using live dashboards and interactive reports. | 2 hours 40 mins | 15 |
| Power BI Beginner | Power BI is Microsofts business analytics platform. It’s designed from the ground up to take mass sets of data and organize, analyze, and visualize it using live dashboards and interactive reports. | 2 hours 10 mins | 15 |
| Power BI Intermediate | Power BI is Microsofts business analytics platform. It’s designed from the ground up to take mass sets of data and organize, analyze, and visualize it using live dashboards and interactive reports. | 2 hours 10 mins | 15 |
Leadership and Governance
Aimed at all levels of management, Leadership and Governance courses cover essential and in-depth principles behind good management and good governance of an organisation.
See below for courses on leadership and governance:
| Course title | Summary | Length | Cost (£) |
|---|---|---|---|
| AgilePM Planning and Control | Learn what contributes to successful planning and control. | 30 mins | 40 |
| AgilePM Techniques | Learn the techniques to help run your projects in an Agile environment. You will understand how and where the following practices are applied within an Agile Project. | 30 mins | 40 |
| Anti-Money Laundering | This induction course is designed to teach you about your legal obligations to eliminate the possibility of anti-money laundering in your business. | 30 mins | 6 |
| Change Management | This induction course is designed to teach you about the key steps involved with implementing organisational change and how to overcome the issues often faced by the business during this process. | 30 mins | 6 |
| Client Management | This induction course is designed to teach you about the functions and activities of client management and how to deal with clients in a way that maintains and develops positive, lasting relationships. | 30 mins | 6 |
| Coaching Skills | This two-hour Coaching Skills Training course begins by exploring the role and responsibilities of a coach and helps you perform a personal assessment of your current coaching abilities. You will then be provided with the knowledge, tools and techniques to develop into an effective and adaptable coach. This includes all the essentials of coaching, from models and structures for creating successful coaching plans to the development of your coaching intuition; that voice that tells coaches what to say, how to say it, and when to say nothing at all. | 2 hours | 25 |
| Communicating to Influence | Communicating to Influence involves more than listening and questioning. It requires you to understand other people’s body language, build rapport and trust with others as well as communicating your message clearly. In today’s competitive and project-oriented work environment, strong business communication skills are essential for both individual and organisational success. This communicating to influence course strengthens the ability of delegates to pitch influential content face-to-face or virtually. This can determine how they are perceived, trusted and able to command a positive influence, whether presenting one-to-one or to an audience. Delegates are equipped with the communication skills necessary to analyse how people communicate, both verbally and through body language, and how to use their own body language to communicate their message effectively. Delegates can also identify the thinking patterns of individuals to frame an idea and communicate it in ways that best suit their audience. Successful completion of this course helps communication that appeals to individual and group values and helps develop the ability to deliver a meaningful message that has maximum impact and influence. These skills help ensure that you engage and retain your audience and allows you to build the bridge between your content and them. | 36 mins | 25 |
| Communication Skills Pathway Training | No matter what role you are in, being able to communicate effectively is a key skill for dealing with both internal and external customers and team members alike. This communication skills course is divided into 8 equal parts covering 8 topics. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. You will have the opportunity to relate the topics to your role and how you can implement the skills | 1 hour 20 mins | 25 |
| Completing a Tender | This induction course is designed to teach you about planning and submitting tender responses and the technical consideration that make the submission effective | 30 mins | 6 |
| Continuous Improvement | This induction course is designed to teach you about the need and how to implement common continuous improvement methods. | 30 mins | 6 |
| Creating an Environmentally Sustainable Workplace | This induction course is designed to introduce you to environmental sustainability and guide you in developing workplace policies regarding sustainability. | 30 mins | 6 |
| Creative Thinking | In this online Creative Thinking course, you will learn to unleash your creative potential and encourage innovative ideas from others. Beginning by understanding your own creativity, the course will explore creativity and innovation in business, with a particular focus on problem-solving. On completion, you should feel confident in your creative ability and know how to lead idea-generating events. | 2 hours | 25 |
| Critical Thinking and Problem Solving | By applying a simple and structured approach to problem solving, new options will become clear. When identifying potential solutions, thinking critically provides the tools to determine the correct solution for each situation. This course introduces you to the principles of ‘critical thinking’, then teaches you a framework to apply in the workplace. | 3 hours 30 mins | 40 |
| Decision Making: Options to Implementation | Evaluating options requires an analytic approach. This course will help you to develop useful and consistent criteria for your evaluation process. You will see how to systematically examine arguments for and against particular options and, how to help your team reach a consensus. | 34 mins | 25 |
| Developing as a Leader & Manager | Establish yourself as an indispensable leader within your organisation. Bad management is the main reason people leave their jobs, 50% of U.S adults have left a job to get away from their manager. Transitioning into a leadership role can be hard, this 5 hr long course provides guidance on how to inspire employees, communicate effectively and efficiently manage conflict. Grow into a leader that propels your company forward, anticipates change and identifies innovation opportunities for your business. With training designed by the UKs top voice on leadership and management, ILM, this video-led Introduction to Leadership course focuses on practical application. | 2 hours | 40 |
| Developing Team Trust | Great teams are built on mutual trust and rapport. Explore the leaders role in facilitating teamwork: from establishing ground rules and clear goal, to promoting trust and managing the team. | 24 mins | 25 |
| Effective Decision Making | Let’s be honest, most people have painful memories from their school days. The embarrassment, the heartbreaks, the terrible haircuts. Thankfully, those days are over. Learners want to get straight to the point, and that’s why this course has been condensed into engaging, manageable chunks that you can take now, on the bus or wherever, via mobile or desktop. Our courses provide learners with important knowledge, information and confidence to do their jobs or upskill in an entertaining way. | 10 mins | 15 |
| Effective Time Management | This accredited online session has been created by expert trainers to enable busy managers to improve their effectiveness. It is part of the wider CMI-endorsed “Management Skills Award” and can also be used as a “stand alone” module for training for this specific topic. The course uses engaging, interactive e-learning which is delivered at at a brisk pace; ensuring that the full session can be completed in 20 to 25 minutes. | 20 mins | 15 |
| Emotional Intelligence | Emotional intelligence is the ability to be aware of and to manage emotions and relationships. This course will help you to develop your emotional intelligence, which in turn will help you to become more successful in your personal and professional relationships. This course will help you to develop your emotional intelligence in your personal and professional lives. | 2 hours | 25 |
| Ethics and Governance | This induction course emphasises the importance and benefits of ethical business practices and good governance, contrasted with the consequences of unethical and poor governance. The information is then illustrated and reinforced through real-world case studies. | 30 mins | 6 |
| EU General Data Protection Regulation | The General Data Protection Regulation is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. | 30 mins | 6 |
| Fatigue Risk Management | This induction course is designed to identify factors that cause fatigue and provide effective control measures to manage them. The strategies presented can be applied to a broad range of industries and adapted accordingly. It also contains tips for shift rostering and a printable checklist to help identify fatigue risks. | 30 mins | 6 |
| Fraud and Corruption Awareness | This induction course is designed to teach you how to deter and detect fraud and corruption, implement appropriate plans and procedures and respond to these illegal behaviours. | 30 mins | 6 |
| Frontline Leadership | This induction course is designed to provide frontline leaders with training on how to best complete their role with a focus on managing their staff. | 30 mins | 6 |
| Giving and Receiving Feedback | The thought of feedback can often be frightening, both for those providing it and those receiving it. Given untactfully or taken badly, it can be demotivating and damage working relationships. But when done well, feedback can be an extremely powerful and positive tool. Our Giving and Receiving Feedback training course will hone your ability to provide constructive feedback to the benefit of all involved. | 2 hours | 25 |
| Goals and Guidelines for High Performance | Learn how to develop a robust set of ground rules and operating agreements on which to build a strong team culture and how to set goals that inspire team performance in this eLearning course and use the accompanying eBook or workbook to create your own team blueprint. | 23 mins | 25 |
| Growing your Team to High Performance | Learn how teams develop in a predictable way and how you can use this to help your team achieve high performance. | 32 mins | 25 |
| Human Resource Essentials | This induction course is designed to teach you about the essential activities of human resource management. | 30 mins | 6 |
| Implementing Innovation | This induction course is designed to provide a detailed, step by step guide for implementing new goods or services to grow your business. It contextualises this with real world examples of successful innovation and explains the infrastructure necessary to facilitate creative problem-solving – the precursor to innovation. | 30 mins | 6 |
| Improving Group Dynamics | Improve your team’s dynamics by developing your own communication skills, team collaboration, and managing individual’s behaviours within a team setting. Use the eBook to create your team improvement and development plan. | 27 mins | 25 |
| Influencing in meetings | Meetings can be boring and pointless if not managed well. Effective management of meetings can be an opportunity for you and other participants to generate change that would take the organisation to the next level. | 41 mins | 25 |
| Influencing Teams | Influencing in a group or a team is a multi-layered skill. To influence others effectively, you must take into account not one but many individual’s preferences and behavioral patterns as well as group dynamics. | 32 mins | 25 |
| Introduction to Leadership & Management | Maybe your team members aren’t performing optimally. Perhaps you’re trying your best but it feels like you’re just treading water and not inspiring your people. Maybe you are brand new to management and just don’t know where to start. Here’s the good news: people are rarely born great leaders. Good leadership is a skill like any other and it can be honed over time. Understanding the basic principles behind leadership will allow you to develop your management skills and build a successful team. There’s no better way to start your journey than a course designed by industry experts in leadership and management, ILM. | 2 hours | 40 |
| IT Incident Management | This induction course is designed to provide staff and management with the recommended step-by-step process for managing incidents, in accordance with the globally-used ITIL best practice guidelines. It emphasises the service desk as the primary unit for dealing with IT incidents and also gives implementation, survey and report tips. | 30 mins | 6 |
| Kotter’s 8 Steps – Learn One of the Most Popular Change Models | Kotter’s 8 Steps Training course explores one of the most widely used change management models and will provide you with a clear understanding of the importance of initiating a change process as smoothly as possible. Kotter’s research identified eight common mistakes in a major change process and this course will explain his 8-step model for a successful major change. You will learn how change management depends on good communication with your workforce from the beginning and how to plan the process to include good management and leadership skills. On completion of the course you will have a strong understanding of why change models are important and how you can engage your workforce to make change happen. | 1 hour 10 mins | 50 |
| Leader as Coach | Coaching has been proven to be one of the most effective and successful way of growing an efficient and performance driven team. This online training course is aimed at showing leaders how they can grow their team through effective coaching skills. | 32 mins | 25 |
| Leadership and Management | As with any skill, the professional skills of leadership and management can be learned and practised; and this course is specifically designed to help you do just that, whatever your role in the organisation. Three main sections(1) delivering stability and growth; (2) managing staff performance; and (3) developing your own effective style will provide the insights and practical steps you need to lead and manage your team, department or organisation with true professionalism. | 5 hours | 40 |
| Leadership Styles and Qualities | Can you choose and use a leadership style that works for your team in different situations? Do you know what qualities people expect from a leader? Do you have a clear idea of your leadership qualities? Do you know how to strengthen your development areas? | 42 mins | 25 |
| Management Skills | The Management Skills Award is an accredited online programme which provides the managers with a firm foundation in management skills ‘best practice’. It consists of 13 short online management training sessions that you can take from the comfort of your own desktop, mobile or tablet. The course is accredited by The Chartered Management Institute (CMI) and The Continued Professional Development (CPD). | 5 hours | 75 |
| Managing Mental Ill-Health | In a society with a growing number of reported cases of mental ill health, it is essential managers and supervisors know how to respond to the complex issues associated with these conditions. This program focuses on duty of care and manager responsibilities, behavioural indicators and how to approach a worker for whom a manager has concerns. This program has been developed under the guidance of iHRAustralia’s consulting psychologist and is consistent with the expectations of courts and tribunals in this sensitive aspect of employment. | 40 mins | 25 |
| Managing Staff | This induction course is designed to support current and future managers by examining the qualities of good managers, providing best practice approaches to workplace challenges and addressing common mistakes made by managers. It also contains strategies for change and performance management, staff engagement and retention, diversity, and conflict resolution. | 30 mins | 6 |
| Managing Staff Performance | This induction course is designed to teach you about the importance of performance management, essential activities and tools and how to develop an assisting policy. | 30 mins | 6 |
| Managing Workplace Conflict | This induction course is designed to teach you about conflict in the workplace and how to develop the processes and skills required to manage it. | 30 mins | 6 |
| Plan Me A Great Presentation | This unique programme helps anyone prepare and deliver engaging and memorable presentations. All you have to do is follow the 5 steps and enjoy the ride! By answering simple questions, you generate effortlessly a professional Delivery Script ready to use for your presentation , including the structure and content of your presentation as well as the most appropriate facilitation tools to make your delivery engaging. The perfect DIY kit for great presentations tested successfully by thousands across the world and across the board. | 10 mins | 40 |
| Positive Mental Health Awareness | This course is ideal for Managers who are committed to an environment and working conditions that promote positive mental health and well-being at work. It is also a useful reminder to anyone working with others to stay alert to potential problems and ask for help before they get too big | 45 mins | 25 |
| PRINCE2 Agile Project Management – Foundation | This accredited course helps you get qualified and become immediately productive as a member of a agile/project environment. This course prepares you for an internationally recognised qualification in PRINCE2 Agile® Project Management, a best practice for Agile Project Management. PRINCE2 Agile® combines agile concepts with the world’s most popular approach to project management. Developed in response to user demand, the PRINCE2 Agile certification teaches you to blend structure, governance and control with agile methods, techniques and approaches. PRINCE2 Agile® is a forward-thinking certification blending the flexibility and responsiveness of agile with the defined governance of PRINCE2® It is designed to help professionals tailor management controls when working in an agile environment, this certification will help you to understand PRINCE2 governance requirements, agile concepts and techniques and the interface between them. | 21 hours | 200 |
| PRINCE2 Agile Project Management – Foundation + Official Exam | This accredited course helps you get qualified and become immediately productive as a member of a agile/project environment. This course prepares you for an internationally recognised qualification in PRINCE2 Agile® Project Management, a best practice for Agile Project Management. With this bundle, the price also includes the related certification exam. PRINCE2 Agile® combines agile concepts with the world’s most popular approach to project management. Developed in response to user demand, the PRINCE2 Agile certification teaches you to blend structure, governance and control with agile methods, techniques and approaches. PRINCE2 Agile® is a forward-thinking certification blending the flexibility and responsiveness of agile with the defined governance of PRINCE2® It is designed to help professionals tailor management controls when working in an agile environment, this certification will help you to understand PRINCE2 governance requirements, agile concepts and techniques and the interface between them. | 21 hours | 750 |
| PRINCE2 Agile Project Management – Foundation and Practitioner | This accredited course helps you get qualified and become immediately productive as a member of a agile/project environment. This course prepares you for an internationally recognised qualification in PRINCE2 Agile® Project Management, a best practice for Agile Project Management. PRINCE2 Agile® combines agile concepts with the world’s most popular approach to project management. Developed in response to user demand, the PRINCE2 Agile certification teaches you to blend structure, governance and control with agile methods, techniques and approaches. PRINCE2 Agile® is a forward-thinking certification blending the flexibility and responsiveness of agile with the defined governance of PRINCE2® It is designed to help professionals tailor management controls when working in an agile environment, this certification will help you to understand PRINCE2 governance requirements, agile concepts and techniques and the interface between them. There are two levels within the PRINCE2 Agile certification scheme – Foundation and Practitioner: PRINCE2 Agile Foundation is designed to give candidates an overview of PRINCE2, an overview of agile concepts and techniques and the knowledge they need to apply the two together. PRINCE2 Agile Practitioner is designed to help candidates apply the PRINCE2 Agile method in practice through real-world project management examples. | 32 hours | 250 |
| PRINCE2 Agile Project Management – Foundation and Practitioner + Official Exam | PRINCE2 Agile® combines agile concepts with the world’s most popular approach to project management. Developed in response to user demand, the PRINCE2 Agile certification teaches you to blend structure, governance and control with agile methods, techniques and approaches. PRINCE2 Agile® is a forward-thinking certification blending the flexibility and responsiveness of agile with the defined governance of PRINCE2® It is designed to help professionals tailor management controls when working in an agile environment, this certification will help you to understand PRINCE2 governance requirements, agile concepts and techniques and the interface between them. There are two levels within the PRINCE2 Agile certification scheme – Foundation and Practitioner PRINCE2 Agile Foundation is designed to give candidates an overview of PRINCE2, an overview of agile concepts and techniques and the knowledge they need to apply the two together. PRINCE2 Agile Practitioner is designed to help candidates apply the PRINCE2 Agile method in practice through real-world project management examples. This package is accredited for and covers both Foundation and Practitioner level study and qualification. | 32 hours | 1250 |
| PRINCE2 Agile Project Management – Introduction | This accredited Course helps you get an appreciation of and become immediately productive as a member of a agile/project environment. This course provides you with an overview of the internationally recognised method PRINCE2 Agile® Project Management, a best practice for Agile Project Management. PRINCE2 Agile® combines agile concepts with the world’s most popular approach to project management. Developed in response to user demand, the PRINCE2® Agile certification teaches you to blend structure, governance and control with agile methods, techniques and approaches. PRINCE2 Agile® is a forward-thinking certification blending the flexibility and responsiveness of agile with the defined governance of PRINCE2®. The course is designed to help professionals tailor management controls when working in an agile environment, this certification will help you to understand PRINCE2 governance requirements, agile concepts and techniques and the interface between them. | 4 hours | 50 |
| Project Management | Today’s professional environment is a web of complex resources, deadlines and ambitions. Project management Skills are invaluable when able to synthetize wide-ranging tools and processes, ensuring projects are efficient, Flexible and effective. Become a smarter company by training your staff in key project-management skills and translate the complexity Of the modern professional environment into concrete success. | 6 hours 30 mins | 40 |
| Project Management Essentials 1 | Whether you are starting out in project management or need to brush up on your project management skills, this course will benefit anyone who needs to understand how to: Successfully plan a project Write a business case Manage work content and scope management Estimate and manage risks Draw up a critical path analysis Use resources Monitor and control projects Close a project | 6 hours | 200 |
| Recruitment and Selection | This induction course is designed to teach you about the activities required to create an effective and efficient recruitment and selection process that abides by relevant legislation. | 30 mins | 6 |
| Risk Management | This induction course is designed to teach staff about risk management and the steps that must be taken to minimise and eliminate risks as far as is reasonably practicable. | 30 mins | 6 |
| Solving Problems: Definition to Options | Explore what makes a good leader in this eLearning course and use the accompanying eBook or workbook to create your own leadership development plan. | 54 mins | 25 |
| Strategy & Businesses Models | This course is designed to equip professionals, entrepreneurs and established business owners with the ability to analyse, improve and create new business models that work and are grounded in 21st century strategic thinking. Providing the know-how and insight to develop a business idea or opportunity, the course uses Strategyzer AG’s “Business Model Canvas” developed by Dr Alexander Osterwalder. Whether you need to pitch your new business case, reposition your market or predict your next big growth trajectory, this course will teach you how to deliver effective, scalable and transferable business models. | 5 hours 30 mins | 40 |
| Thinking Creatively | In a world where complexity, ambiguity and volatility are becoming the norm, creative thinking and problem-solving skills are a key competence. Explore how you can channel your thinking into a creative output. | 33 mins | 25 |
| Time Management | This induction course is designed to teach you about time management and elements associated with developing this important skill. | 30 mins | 25 |
| Time Management | Time Management: This course focuses on what makes effective time management and offers some strategies and advice to increasing efficiency at work. | 40 mins | 25 |
| Using the GROW Model to Coach 1 | This eLearning course will show you how to set effective and ‘SMART’ goals with individual staff member. Learn how to establish a sound coaching relationship using the ‘Grow’ model strategy. | 24 mins | 25 |
| Using the GROW Model to Coach 2 | See how to use the GROW model to maintain momentum through the coaching process. Understand how to overcome limiting beliefs and acknowledge success. | 35 mins | 25 |
| Where did the day go? – Recognise what wastes your time | How many times have you thought, ‘There just aren’t enough hours in a day?’ In our fast-paced world it seems that there’s always so much to do and never enough time to do it all in. This topic won’t magically increase the number of hours in a day but it will help you to get the most out of the time you have. | 10 mins | 15 |
| Whistleblowing | This induction course is designed to inform staff and managers about the importance of whistleblower protection and the personal effect it has on individuals. It also provides a guide to implementing a supportive whistleblower policy for your business. | 30 mins | 6 |
| Workplace Discrimination, Harassment Bullying for Managers | Designed to provide managers, supervisors and team leaders with an understanding of the general principles and application of laws and guidelines related to workplace discrimination, harassment and bullying as well as their required role. This module explains what is expected of managers as role models, responding to inappropriate behaviour and handling complaints. Based on iHRAustralia’s extensive experience advising managers on all aspects of workplace behaviour and their ‘duty of care’ related responsibilities, this program is always up-to-date and leading edge. | 1 hour | 25 |
Sales and Customer Service
The core of every customer interaction relies on employees utilising their customer service skills, and new sales drive important growth and revenue. The selection of courses we offer will develop and top-up their skills.
See below for courses on sales and customer service:
| Course title | Summary | Length | Cost (£) |
|---|---|---|---|
| Appropriate Email Communication | This induction course is designed to teach you about appropriate email communication and the reason it is important for success in any business. | 30 mins | 6 |
| Challenging Customers Pathway Training | Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this ‘trying’ time with customers can be the make or break of a customer relationship, and you’ll need to mitigate the risk of negative word-of-mouth and other damaging fallout from unhappy clients. A well-managed complaint can often result in improved customer retention and business reputation. With this effecient and enjoyable video-led course you’ll learn how to deal with these situations without loosing your cool, and effectively achieve a postive outcome. Split into 12 bite-sized 10-minute videos, each with a brief workbook to prompt thoughts and actions, you will find this course both down-to-earth and easy to apply in real life. This complaints handling course will give you all the skills required to manage, communicate with and calm upset customers while effectively and professionally handling their complaint. Each video lesson has three areas to stop and reflect, using the the workbook provided for each section. | 2 hours | 25 |
| Customer Service and Dealing with Difficult Customers | This induction course is designed to teach you about customer service and ways to handle challenging situations with customers. | 30 mins | 6 |
| Customer Service and Sales | This induction course is designed to teach you about customer service and ways to implement service and sales techniques. | 30 mins | 6 |
| Customer Service Skills Pathway Training | Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again. This video-led customer service skills course is divided into 12 parts. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. Whether phone based or face to face these skills can be easily applied to any customer facing situation. | 2 hours | 25 |
| Sales Pathway Training | Sales skills can be daunting when first starting out. The topics in this service-based sales course will give you confidence and you will quickly find these sales fundamentals easy to apply whether in a telephone based-role or face to face and watch your sales results grow. This video-led sales skills course is divided into 6 parts. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. Whether phone based or face to face these skills can be easily applied in any sales related role. | 1 hour | 25 |
| Using NLP in Sales | The delegate will gain a deeper understanding of how to employ fundamental NLP techniques to help win the sale! | 35 mins | 25 |
| Using Powerful Sales Language | The delegate will be able to demonstrate how to use powerful language to provide a more engaging sales story. | 36 mins | 25 |
| Writing Sales Proposals | The delegate will explore how to write a credible sales proposal containing an appropriate solution brining about the best possible chance of eliciting the desired response. | 15 mins | 25 |
Sector Specific Courses
We offer courses that are most helpful in specific industries and sectors, such as construction, healthcare, and health and safety. Please enquire within to see which courses in your sector we can offer!
See below for courses on sector specific courses:
| Course title | Summary | Length | Cost (£) |
|---|---|---|---|
| Asbestos Awareness | Asbestos is a potentially hazardous material that can be harmful to those working near it when it breaks down. This course provides essential information for those who may come into contact with asbestos | 30 mins | 6 |
| Confined Space Requirements | This course is designed to provide a comprehensive overview of confined space safety requirements. It examines the risk management process and entry permit requirements, as well as testing, purging and emergency procedures. | 30 mins | 6 |
| Construction Site Safety | This induction course is designed to inform site managers and workers about industry best practice when operating and working on a construction site. It also covers basic requirements for site amenities, as well as recommendations for incident reporting and evacuation procedures. | 30 mins | 6 |
| Infection Control | This infection control e-learning module will provide you with an understanding of infection control and the prevention of cross infection. | 1 hour 40 mins | 25 |
| IOSH Managing Safely | This IOSH accredited eLearning course ensures managers and supervisors are fully aware of their responsibilities when it comes to health and safety. On successful completion of the assessment and work-based project, you will be issued with an IOSH Managing Safely Certificate by the Institution of Occupational Safety and Health. | 22 hours | 250 |
| IOSH Managing Safely Refresher | This IOSH accredited eLearning course ensures managers and supervisors are fully aware of their responsibilities when it comes to health and safety. | 8 hours | 150 |
| IOSH Safety for Executives and Directors | This course ensures safety culture and personal accountability is driven down through the organisation so that at all levels, the importance is clearly understood. On successful completion of the courses assessments, delegates will be issued with an IOSH Safety for Senior Executives Certificate. | 8 hours | 250 |
| IOSH Safety for Executives and Directors | This course ensures safety culture and personal accountability is driven down through the organisation so that at all levels, the importance is clearly understood. On successful completion of the courses assessments, delegates will be issued with an IOSH Safety for Senior Executives Certificate. | 8 hours | 250 |
| IOSH Working Safely | This IOSH accredited eLearning course offers health and safety basics designed for people at any level in any sector. IOSH Working safely is a 8 hour health and safety training course that International Workplace provide for people at any level, in any sector and is ideal as an introduction to why Health and Safety is important. Once IOSH have verified the successful completion of the course assessments, delegates will be issued with an IOSH Working Safely Certificate | 8 hours | 100 |
| Lifting Equipment Safety | This induction course is designed to teach you about safety procedures and techniques when operating lifting equipment. | 30 mins | 6 |
| Occupational Noise | This induction course is designed to teach you about relevant responsibilities and the requirements for preventing occupational noise induced injuries in the workplace. | 30 mins | 6 |
| OHS for Aged and Community Care | This induction course is designed to teach you about OHS legislation, OHS management systems, hazard management and how to control specific hazards. | 30 mins | 6 |
| Patient Interaction | This induction course is designed to teach healthcare staff the communication skills they need to interact with patients in an effective and ethical manner, in order to fulfil their Duty of Care. | 30 mins | 6 |
| Personal Protective Equipment | This induction course is designed to inform staff about all common types of PPE, how each type must be used and the situations where they are required. | 30 mins | 6 |
| Portable and Fixed Equipment | This induction course is designed to serve as a best practice guide for the risk assessment, operation, inspection, maintenance and record keeping associated with a range of common portable and fixed equipment types. It contains guidelines, safety specifications and hazard information for various equipment, including powered hand tools, gas cylinders, cranes and hoses. | 30 mins | 6 |
| Working at Heights | The Working at Heights course covers identifying risks, what this means and how to safely minimise and prevent injuries. | 30 mins | 6 |
| Working in Extreme Weather Conditions | This induction course is designed to teach you about legal rights and responsibilities relating to extreme weather and how to manage specific risks. | 30 mins | 6 |
| Working with Children 2018 | This induction course is designed to teach staff about the laws that affect how and whether they can work with children. It explains the industry requirements, responsibilities staff must fulfil and the hazards to both staff and children that staff must be aware of and manage appropriately. | 30 mins | 6 |
Enquire today
If you’re interested in one of these courses, please login to Moorepay HR and go to Learning to find out more.
If you want to request additional courses, please email us at training@moorepay.co.uk and we’ll be in touch.